Zendesk improvements

This commit is contained in:
ricardo
2020-04-09 16:13:14 -04:00
parent be9474e84a
commit 086c5936ce
4 changed files with 460 additions and 163 deletions

View File

@@ -21,9 +21,9 @@ export const ticketOperations = [
description: 'Create a ticket',
},
{
name: 'Update',
value: 'update',
description: 'Update a ticket',
name: 'Delete',
value: 'delete',
description: 'Delete a ticket',
},
{
name: 'Get',
@@ -36,9 +36,9 @@ export const ticketOperations = [
description: 'Get all tickets',
},
{
name: 'Delete',
value: 'delete',
description: 'Delete a ticket',
name: 'Update',
value: 'update',
description: 'Update a ticket',
},
],
default: 'create',
@@ -81,7 +81,7 @@ export const ticketFields = [
displayOptions: {
show: {
resource: [
'ticket'
'ticket',
],
operation: [
'create',
@@ -103,6 +103,9 @@ export const ticketFields = [
operation: [
'create',
],
jsonParameters: [
false,
],
},
},
options: [
@@ -114,11 +117,14 @@ export const ticketFields = [
description: 'An id you can use to link Zendesk Support tickets to local records',
},
{
displayName: 'Subject',
name: 'subject',
type: 'string',
displayName: 'Group',
name: 'group',
type: 'options',
typeOptions: {
loadOptionsMethod: 'getGroups',
},
default: '',
description: 'The value of the subject field for this ticket',
description: 'The group this ticket is assigned to',
},
{
displayName: 'Recipient',
@@ -128,14 +134,40 @@ export const ticketFields = [
description: 'The original recipient e-mail address of the ticket',
},
{
displayName: 'Group',
name: 'group',
displayName: 'Status',
name: 'status',
type: 'options',
typeOptions: {
loadOptionsMethod: 'getGroups',
},
options: [
{
name: 'Open',
value: 'open',
},
{
name: 'New',
value: 'new',
},
{
name: 'Pending',
value: 'pending',
},
{
name: 'Solved',
value: 'solved',
},
{
name: 'Closed',
value: 'closed',
},
],
default: '',
description: 'The group this ticket is assigned to',
description: 'The state of the ticket',
},
{
displayName: 'Subject',
name: 'subject',
type: 'string',
default: '',
description: 'The value of the subject field for this ticket',
},
{
displayName: 'Tags',
@@ -172,37 +204,78 @@ export const ticketFields = [
default: '',
description: 'The type of this ticket',
},
],
},
{
displayName: 'Custom Fields',
name: 'customFieldsUi',
placeholder: 'Add Custom Field',
type: 'fixedCollection',
typeOptions: {
multipleValues: true,
},
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'create',
],
jsonParameters: [
false,
],
},
},
default: {},
options: [
{
displayName: 'Status',
name: 'status',
type: 'options',
options: [
displayName: 'Custom Field',
name: 'customFieldsValues',
values: [
{
name: 'Open',
value: 'open',
displayName: 'ID',
name: 'id',
type: 'options',
typeOptions: {
loadOptionsMethod: 'getCustomFields',
},
default: '',
description: 'Custom field ID',
},
{
name: 'New',
value: 'new',
},
{
name: 'Pending',
value: 'pending',
},
{
name: 'Solved',
value: 'solved',
},
{
name: 'Closed',
value: 'closed',
displayName: 'Value',
name: 'value',
type: 'string',
default: '',
description: 'Custom field Value.',
},
],
default: '',
description: 'The state of the ticket',
}
},
],
},
{
displayName: ' Additional Fields',
name: 'additionalFieldsJson',
type: 'json',
typeOptions: {
alwaysOpenEditWindow: true,
},
default: '',
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'create',
],
jsonParameters: [
true,
],
},
},
},
{
displayName: ' Custom Fields',
name: 'customFieldsJson',
@@ -224,14 +297,13 @@ export const ticketFields = [
],
},
},
required: true,
description: `Array of customs fields <a href="https://developer.zendesk.com/rest_api/docs/support/tickets#setting-custom-field-values" target="_blank">Details</a>`,
},
/* -------------------------------------------------------------------------- */
/* ticket:update */
/* -------------------------------------------------------------------------- */
{
displayName: 'ID',
displayName: 'Ticket ID',
name: 'id',
type: 'string',
default: '',
@@ -279,6 +351,9 @@ export const ticketFields = [
operation: [
'update',
],
jsonParameters: [
false,
],
},
},
options: [
@@ -290,11 +365,14 @@ export const ticketFields = [
description: 'An id you can use to link Zendesk Support tickets to local records',
},
{
displayName: 'Subject',
name: 'subject',
type: 'string',
displayName: 'Group',
name: 'group',
type: 'options',
typeOptions: {
loadOptionsMethod: 'getGroups',
},
default: '',
description: 'The value of the subject field for this ticket',
description: 'The group this ticket is assigned to',
},
{
displayName: 'Recipient',
@@ -304,14 +382,40 @@ export const ticketFields = [
description: 'The original recipient e-mail address of the ticket',
},
{
displayName: 'Group',
name: 'group',
displayName: 'Status',
name: 'status',
type: 'options',
typeOptions: {
loadOptionsMethod: 'getGroups',
},
options: [
{
name: 'Open',
value: 'open',
},
{
name: 'New',
value: 'new',
},
{
name: 'Pending',
value: 'pending',
},
{
name: 'Solved',
value: 'solved',
},
{
name: 'Closed',
value: 'closed',
},
],
default: '',
description: 'The group this ticket is assigned to',
description: 'The state of the ticket',
},
{
displayName: 'Subject',
name: 'subject',
type: 'string',
default: '',
description: 'The value of the subject field for this ticket',
},
{
displayName: 'Tags',
@@ -348,37 +452,78 @@ export const ticketFields = [
default: '',
description: 'The type of this ticket',
},
],
},
{
displayName: 'Custom Fields',
name: 'customFieldsUi',
placeholder: 'Add Custom Field',
type: 'fixedCollection',
typeOptions: {
multipleValues: true,
},
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'update',
],
jsonParameters: [
false,
],
},
},
default: {},
options: [
{
displayName: 'Status',
name: 'status',
type: 'options',
options: [
displayName: 'Custom Field',
name: 'customFieldsValues',
values: [
{
name: 'Open',
value: 'open',
displayName: 'ID',
name: 'id',
type: 'options',
typeOptions: {
loadOptionsMethod: 'getCustomFields',
},
default: '',
description: 'Custom field ID',
},
{
name: 'New',
value: 'new',
},
{
name: 'Pending',
value: 'pending',
},
{
name: 'Solved',
value: 'solved',
},
{
name: 'Closed',
value: 'closed',
displayName: 'Value',
name: 'value',
type: 'string',
default: '',
description: 'Custom field Value.',
},
],
default: '',
description: 'The state of the ticket',
}
},
],
},
{
displayName: ' Update Fields',
name: 'updateFieldsJson',
type: 'json',
typeOptions: {
alwaysOpenEditWindow: true,
},
default: '',
displayOptions: {
show: {
resource: [
'ticket',
],
operation: [
'update',
],
jsonParameters: [
true,
],
},
},
},
{
displayName: ' Custom Fields',
name: 'customFieldsJson',
@@ -407,7 +552,7 @@ export const ticketFields = [
/* ticket:get */
/* -------------------------------------------------------------------------- */
{
displayName: 'ID',
displayName: 'Ticket ID',
name: 'id',
type: 'string',
default: '',
@@ -485,35 +630,6 @@ export const ticketFields = [
},
},
options: [
{
displayName: 'Status',
name: 'status',
type: 'options',
options: [
{
name: 'Open',
value: 'open',
},
{
name: 'New',
value: 'new',
},
{
name: 'Pending',
value: 'pending',
},
{
name: 'Solved',
value: 'solved',
},
{
name: 'Closed',
value: 'closed',
},
],
default: '',
description: 'The state of the ticket',
},
{
displayName: 'Sort By',
name: 'sortBy',
@@ -559,7 +675,36 @@ export const ticketFields = [
],
default: 'desc',
description: 'Sort order',
}
},
{
displayName: 'Status',
name: 'status',
type: 'options',
options: [
{
name: 'Open',
value: 'open',
},
{
name: 'New',
value: 'new',
},
{
name: 'Pending',
value: 'pending',
},
{
name: 'Solved',
value: 'solved',
},
{
name: 'Closed',
value: 'closed',
},
],
default: '',
description: 'The state of the ticket',
},
],
},
@@ -567,7 +712,7 @@ export const ticketFields = [
/* ticket:delete */
/* -------------------------------------------------------------------------- */
{
displayName: 'ID',
displayName: 'Ticket ID',
name: 'id',
type: 'string',
default: '',