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✨ Add support for suspended tickets to Zendesk node (#2297)

Browse Source 
* Added Suspended Tickets (Delete, List, Get, Recover)

* Added Search option to Active tickets

* Added internal note, public reply and assignee email options to active ticket updates

* ⚡ Small improvements to #2296

* 🐛 Fix issue with pagination

* ⚡ Improvements

Co-authored-by: Jonathan <jonathan.bennetts@gmail.com>
This commit is contained in:
Ricardo Espinoza
2021-10-13 19:45:53 -04:00
committed by GitHub
parent d49aa18717
commit 7ddd6ad9c2
4 changed files with 241 additions and 35 deletions
Download Patch File Download Diff File Expand all files Collapse all files

69
packages/nodes-base/nodes/Zendesk/Zendesk.node.ts
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@@ -42,7 +42,7 @@ import {
import {
IComment,
ITicket,
} from './TicketInterface';
} from './TicketInterface';
export class Zendesk implements INodeType {
description: INodeTypeDescription = {
@@ -99,7 +99,7 @@ export class Zendesk implements INodeType {
},
],
default: 'apiToken',
description: 'The resource to operate on.',
description: 'The resource to operate on',
},
{
displayName: 'Resource',
@@ -109,7 +109,7 @@ export class Zendesk implements INodeType {
{
name: 'Ticket',
value: 'ticket',
description: 'Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support.',
description: 'Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support',
},
{
name: 'Ticket Field',
@@ -128,7 +128,7 @@ export class Zendesk implements INodeType {
},
],
default: 'ticket',
description: 'Resource to consume.',
description: 'Resource to consume',
},
// TICKET
...ticketOperations,
@@ -286,12 +286,12 @@ export class Zendesk implements INodeType {
body: description,
};
const body: ITicket = {
comment,
comment,
};
if (jsonParameters) {
const additionalFieldsJson = this.getNodeParameter('additionalFieldsJson', i) as string;
if (additionalFieldsJson !== '' ) {
if (additionalFieldsJson !== '') {
if (validateJSON(additionalFieldsJson) !== undefined) {
@@ -343,7 +343,7 @@ export class Zendesk implements INodeType {
if (jsonParameters) {
const updateFieldsJson = this.getNodeParameter('updateFieldsJson', i) as string;
if (updateFieldsJson !== '' ) {
if (updateFieldsJson !== '') {
if (validateJSON(updateFieldsJson) !== undefined) {
@@ -382,44 +382,87 @@ export class Zendesk implements INodeType {
if (updateFields.customFieldsUi) {
body.custom_fields = (updateFields.customFieldsUi as IDataObject).customFieldsValues as IDataObject[];
}
if (updateFields.assigneeEmail) {
body.assignee_email = updateFields.assigneeEmail as string;
}
if (updateFields.internalNote) {
const comment: IComment = {
html_body: updateFields.internalNote as string,
public: false,
};
body.comment = comment;
}
if (updateFields.publicReply) {
const comment: IComment = {
body: updateFields.publicReply as string,
public: true,
};
body.comment = comment;
}
}
responseData = await zendeskApiRequest.call(this, 'PUT', `/tickets/${ticketId}`, { ticket: body });
responseData = responseData.ticket;
}
//https://developer.zendesk.com/rest_api/docs/support/tickets#show-ticket
//https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/#show-suspended-ticket
if (operation === 'get') {
const ticketType = this.getNodeParameter('ticketType', i) as string;
const ticketId = this.getNodeParameter('id', i) as string;
responseData = await zendeskApiRequest.call(this, 'GET', `/tickets/${ticketId}`, {});
responseData = responseData.ticket;
const endpoint = (ticketType === 'regular') ? `/tickets/${ticketId}` : `/suspended_tickets/${ticketId}`;
responseData = await zendeskApiRequest.call(this, 'GET', endpoint, {});
responseData = responseData.ticket || responseData.suspended_ticket;
}
//https://developer.zendesk.com/rest_api/docs/support/search#list-search-results
//https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/#list-suspended-tickets
if (operation === 'getAll') {
const ticketType = this.getNodeParameter('ticketType', i) as string;
const returnAll = this.getNodeParameter('returnAll', i) as boolean;
const options = this.getNodeParameter('options', i) as IDataObject;
qs.query = 'type:ticket';
if (options.query) {
qs.query += ` ${options.query}`;
}
if (options.status) {
qs.query += ` status:${options.status}`;
}
if (options.group) {
qs.query += ` group:${options.group}`;
}
if (options.sortBy) {
qs.sort_by = options.sortBy;
}
if (options.sortOrder) {
qs.sort_order = options.sortOrder;
}
const endpoint = (ticketType === 'regular') ? `/search` : `/suspended_tickets`;
const property = (ticketType === 'regular') ? 'results' : 'suspended_tickets';
if (returnAll) {
responseData = await zendeskApiRequestAllItems.call(this, 'results', 'GET', `/search`, {}, qs);
responseData = await zendeskApiRequestAllItems.call(this, property, 'GET', endpoint, {}, qs);
} else {
const limit = this.getNodeParameter('limit', i) as number;
qs.per_page = limit;
responseData = await zendeskApiRequest.call(this, 'GET', `/search`, {}, qs);
responseData = responseData.results;
responseData = await zendeskApiRequest.call(this, 'GET', endpoint, {}, qs);
responseData = responseData.results || responseData.suspended_tickets;
}
}
//https://developer.zendesk.com/rest_api/docs/support/tickets#delete-ticket
//https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/#delete-suspended-ticket
if (operation === 'delete') {
const ticketType = this.getNodeParameter('ticketType', i) as string;
const ticketId = this.getNodeParameter('id', i) as string;
const endpoint = (ticketType === 'regular') ? `/tickets/${ticketId}` : `/suspended_tickets/${ticketId}`;
responseData = await zendeskApiRequest.call(this, 'DELETE', endpoint, {});
responseData = { success: true };
}
//https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/#recover-suspended-ticket
if (operation === 'recover') {
const ticketId = this.getNodeParameter('id', i) as string;
try {
responseData = await zendeskApiRequest.call(this, 'DELETE', `/tickets/${ticketId}`, {});
responseData = await zendeskApiRequest.call(this, 'PUT', `/suspended_tickets/${ticketId}/recover`, {});
responseData = responseData.ticket;
} catch (error) {
throw new NodeApiError(this.getNode(), error);
}